Terms of Use

The provider of services under these Terms is:

• Pulsar Solutions s. r. o.
• Company ID (ICO): 19103417
• VAT ID (DIC): CZ19103417
• Registered office: Thamova 221/7, Karlin, 186 00 Prague 8, Czech Republic
• Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 398055
• Email: svetlana.margetova@pulsar-solutions.com
• Phone: +420 725 423 538
• Web: pulsar-solutions.com

2.1. These terms of use (hereinafter referred to as the 'Terms') govern the mutual rights and obligations between the Provider and any person who accesses or uses the Provider's website and services (hereinafter referred to as the 'User').

2.2. By accessing or using the Provider's website or services, the User confirms that they have read these Terms and agree to be bound by them.

2.3. The Provider reserves the right to modify these Terms at any time. Changes become effective upon publication on the Provider's website. The User is responsible for reviewing the Terms regularly.

• Service refers to the AI-powered industrial maintenance software solutions provided by the Provider, including the web application, APIs, and related services;
• User refers to any natural or legal person who accesses or uses the Provider's website or services;
• Web interface refers to the Provider's website located at pulsar-solutions.com and pulsar-solutions.cz;
• Personal data refers to any information relating to the User that can identify the User directly or indirectly, in accordance with Regulation (EU) 2016/679 (GDPR);
• Agreement refers to any contract between the Provider and the User for the provision of Services, including these Terms.

4.1. The Provider offers AI-powered software solutions for industrial maintenance, including knowledge management, guided maintenance procedures, shift summary automation, voice AI assistants, data-driven maintenance analytics, and AI maintenance scheduling.

4.2. The specific scope, functionality, and conditions of individual services are determined by the respective service agreement or subscription plan.

4.3. The Provider reserves the right to modify, update, or discontinue any part of the Service, provided that such changes do not materially reduce the functionality agreed upon in an active service agreement.

5.1. All content accessible on the Web Interface, including but not limited to text, graphics, logos, software, and documentation, is protected by copyright and other intellectual property rights of the Provider or its licensors.

5.2. The User is not authorized to modify, reproduce, distribute, publicly display, reverse engineer, or use any content from the Web Interface for any purpose without the prior written consent of the Provider.

5.3. The User may use the Service solely for its intended purpose and in accordance with these Terms and applicable law.

6.1. The User undertakes to:

• Provide accurate and complete information when registering or using the Service;
• Maintain the confidentiality of their login credentials and prevent unauthorized access to their account;
• Use the Service in compliance with applicable laws, regulations, and these Terms;
• Not to use the Service in any way that could damage, disable, or impair the Service or interfere with other users' use of the Service;
• Not to attempt to gain unauthorized access to any part of the Service, other accounts, or computer systems connected to the Service.

6.2. The User is fully responsible for all activities performed under their account.

7.1. All intellectual property rights to the Service, including software, algorithms, user interface designs, documentation, trademarks, and trade names, belong to the Provider or its licensors.

7.2. Nothing in these Terms grants the User any rights to the Provider's intellectual property beyond the limited right to use the Service in accordance with these Terms and the applicable service agreement.

7.3. Any feedback, suggestions, or improvements communicated by the User to the Provider regarding the Service may be freely used by the Provider without any obligation to the User.

8.1. The Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll., on the processing of personal data, as amended.

8.2. Detailed information about the processing of personal data is available in the Provider's Privacy Policy , accessible at the Provider's website.

8.3. The User acknowledges that the use of the Service may involve the processing of data provided by the User. The conditions for such data processing are governed by the applicable data processing agreement.

9.1. The Provider is not liable for any direct or indirect loss, damage, or lost profits incurred by the User in connection with the use or inability to use the Service, except in cases of intentional misconduct or gross negligence by the Provider.

9.2. The Provider does not guarantee the completeness, accuracy, or timeliness of information provided on the website or through the Service.

9.3. The Provider is not liable for any interruption, delay, or unavailability of the Service caused by circumstances beyond its reasonable control, including force majeure events, failures of third-party services, or maintenance activities.

9.4. The total liability of the Provider under these Terms shall not exceed the total amount paid by the User for the Service during the twelve (12) months preceding the event giving rise to the liability.

10.1. All legal relations arising from these Terms are governed by the laws of the Czech Republic.

10.2. Any disputes arising out of or in connection with these Terms shall be resolved primarily through amicable negotiation between the parties.

10.3. If the User is a consumer within the meaning of Act No. 634/1992 Coll., on consumer protection, the User has the right to file a complaint with the Czech Trade Inspection Authority (Ceska obchodni inspekce, www.coi.cz), which is the competent body for out-of-court resolution of consumer disputes.

10.4. The User may also use the online dispute resolution (ODR) platform provided by the European Commission at https://ec.europa.eu/consumers/odr/.

10.5. If amicable resolution is not possible, disputes shall be resolved by the competent courts of the Czech Republic.

11.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.

11.2. The Provider may assign its rights and obligations under these Terms to a third party without the User's consent, provided that such assignment does not reduce the User's rights.

11.3. These Terms constitute the entire agreement between the Provider and the User regarding the use of the website and supersede all prior agreements and understandings.

11.4. These Terms take effect on July 1, 2024.